This interactive webinar, "What to Do When the ‘Wheels Come Off,’" provides effective strategies for attorneys handling ethical and professional complaints or grievances. Participants will discover the best practices for grievance avoidance, including robust communication, proper client contracts, and ethical billing practices. The session also delves into how to navigate the attorney disciplinary system, craft professional responses, and resolve complaints with integrity. Equip your firm with tools to preserve your reputation, maintain client trust, and support the ethical practice of law.
Attorney at Law, Board Certified in Civil Trial and Appellate Law, Texas Board of Legal Specialization; LawPay’s Director of Education, Ethics, and State Compliance.
Claude E. Ducloux is an attorney licensed in Texas, Colorado, and California who speaks nationally on legal ethics, law office management, and trial-related topics. In 2011, he won the highest statewide award from the State Bar of Texas for lifetime contribution to CLE and has been invited to speak in more than 500 programs since January 1, 2016. Claude has served as course director and creator of numerous CLE institutes and advanced courses.
Mr. Ducloux has a long legacy of bar service, including being President of the Austin Bar Association, and serving as Chair of almost every major bar-related entity, as well as the Texas Bar Foundation. He is a board-certified civil trial and appellate attorney in Texas.