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On Demand

What to Do When the "Wheels Come Off" - How to Handle an Ethical or Professional Complaint or Grievance


Average Rating:
   388
Available Credit:
Attorney Conduct |  Ethics |  General |  Law Practice Management (LPM)
Faculty:
Claude Ducloux
Duration:
1 Hour 06 Minutes
Format:
Audio and Video
Product Type:
On Demand
License:
Access for 365 day(s) after purchase.


Description

This interactive webinar, "What to Do When the Wheels Come Off," offers practical strategies for attorneys to handle ethical and professional complaints or grievances effectively. Participants will explore best practices for grievance avoidance, including robust communication, proper client contracts, and ethical billing practices. The session also delves into navigating the attorney disciplinary system, crafting professional responses, and resolving complaints with integrity. Equip yourself with tools to preserve your reputation, maintain client trust, and support the ethical practice of law.

Credits


Alabama Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is Ethics credit. You will receive the activity number on your certificate, issued upon completion.


State Bar of Alaska (MCLE reciprocity may be available)

This activity may qualify for up to 1.0 hour toward your annual CLE requirement for the State Bar of Alaska, including 1.0 hour General credit, which may include up to 1.0 hour Ethics.


State Bar of Arizona Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hours General credit, which includes 1.0 hours Ethics. 


State Bar of Arkansas Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is Ethics credit. You will receive the activity number on your certificate, issued upon completion. 


State Bar of California Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is Ethics credit.


State Bar of Colorado Credit Statement

There is 1.2 hour of CLE credit, of which 1.2 hour is Ethics credit. You will receive the activity number on your certificate, issued upon completion.


State Bar of Connecticut Credit Statement

This activity may qualify for up to 1.0 hour toward your annual CLE requirement for the State Bar of Connecticut, including 1.0 hour General credit, which may  include up to 1.0 hour Ethics.


State Bar of Delaware Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics credit. You will receive the activity number on your certificate, issued upon completion. 


The Florida Bar Credit Statement

There is 1.2 hour of CLE credit, of which 1.2 hour is Ethics credit. You will receive the activity number on your certificate, issued upon completion


State Bar of Georgia Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is Ethics credit. You will receive the activity number on your certificate, issued upon completion.


State Bar of Hawaii Credit Statement (Under Approved Jurisdiction Policy)

This activity may qualify for up to 1.0 hour toward your annual CLE requirement for the State Bar of Hawaii, including 1.0 hour General credit, which may include up to 1.0 hour Ethics, according to the Approved Jurisdiction Policy of Hawaii.


State Bar of Idaho Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is for General credit, which includes 1.0 for Ethics. You will receive the activity number on your certificate, issued upon completion.


State Bar of Illinois Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


Indiana Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hours General credit, which includes 1.0 Ethics credit. You will receive the activity number on your certificate, issued upon completion.


State Bar of Iowa Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of Kansas Credit Statement

There are 1.0 hours of CLE credit, of which 1.2 hours are General credit, which includes 1.2 hours Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of Kentucky Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour Ethics credit. You will receive the activity number on your certificate, issued upon completion.


State Bar of Louisiana Credit Statement There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hours Ethics. You will receive the activity number on your certificate, issued upon completion.
Maine Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hours is General credit, including 1.0 hours Ethics credit.  You will receive the activity number on your certificate, issued upon completion.


State Bar of Minnesota Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion.


State Bar of Mississippi Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics.


State Bar of Montana Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of Nebraska Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of Nevada Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics.  You will receive the activity number on your certificate, issued upon completion.


State Bar of New Hampshire Credit Statement (Note: Sponsor has not requested course accreditation)

This activity may qualify for up to 1.0 hour toward your annual CLE requirement for the State Bar of New Hampshire, including 1.0 hours General credit, which may include up to 1.0 hours Ethics.


State Bar of New Jersey Credit Statement

There are 1.2 hours of CLE credit, of which 1.2 hours are General credit, which includes 1.2 hours Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of New Mexico Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics.  You will receive the activity number on your certificate, issued upon completion.


New York Credit Statement This activity may qualify for up to 1.2 hours towards your annual CLE requirement under New York’s Approved Jurisdiction Policy, of which 1.2 hour(s) qualifies for Ethics credit.
Nonspecific Certificate of Attendance

Certificate of Completion only: 1.0 hours training completed. Sponsor has not sought accreditation.


State Bar of North Carolina Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of North Dakota Credit Statement

There is 1.0 hours of CLE credit, of which 1.0 hours is General credit, which includes 1.0 hours Ethics. You will receive the activity number on your certificate, issued upon completion.


State Bar of Ohio Credit Statement

There is 1.0 hour(s) of total CLE credit, of which 1.0 hour(s) qualifies as Attorney Professional Conduct hours. You will receive the activity number on your certificate, issued upon completion.


State Bar of Oklahoma Credit Statement

There is 1.0 hours of CLE credit, of which 1.0 hours is Ethics credit. You will receive the activity number on your certificate, issued upon completion.


State Bar of Oregon Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics.  You will receive the activity number on your certificate, issued upon completion. 


State Bar of Pennsylvania Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is for General credit, which includes 1.0 for Ethics. 


Puerto Rico Credit Statement

There is 1.0 hour(s) total CLE credit, of which hour(s) is Ethics credit.  You will receive the activity number on your certificate upon completion.


State Bar of Rhode Island Credit Statement (Note: Sponsor has not requested course accreditation)

This activity may qualify for up to 1.2 hour toward your annual CLE requirement for the State Bar of Rhode Island, including 1.2 hours General credit, which may include up to 1.2 hours Ethics.


State Bar of South Carolina Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of Tennessee Credit Statement There is 1.0 hour of CLE credit, of which 1.0 hour is Dual credit.  You will receive the activity number on your certificate, issued upon completion.
State Bar of Texas Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of Utah Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is for General credit, which includes 1.0 for Ethics.


Vermont Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit and 1.0 hour is Ethics credit.


State Bar of Virginia Credit Statement

There is 1.0 hour of CLE credit, of which 1.0 hour is General credit, which includes 1.0 hour Ethics. You will receive the activity number on your certificate, issued upon completion. 


State Bar of Washington Credit Statement

There is 1.0 hours of CLE credit, of which 1.0 hours is Ethics credit. You will receive the activity number on your certificate, issued upon completion.


State Bar of West Virginia Credit Statement

There are 1.2 hours of CLE credit, of which 1.2 hours are General credit, which includes 1.2 hours Ethics. You will receive the activity number on your certificate, issued upon completion. 


Wisconsin Credit Statement

There is 1.2 hours total CLE credit, of which 1.2 hours is Law Practice Management (LPM) Credit. 


State Bar of Wyoming Credit Statement

There is 1.0 hours of CLE credit, of which 1.0 hours is Ethics credit.



Handouts

Faculty

Claude Ducloux's Profile

Claude Ducloux Related Seminars and Products

Director of Education

Lawpay


Attorney at Law, Board Certified in Civil Trial and Appellate Law, Texas Board of Legal Specialization; LawPay’s Director of Education, Ethics, and State Compliance.

Claude E. Ducloux is an attorney licensed in Texas, Colorado, and California who speaks nationally on legal ethics, law office management, and trial-related topics. In 2011, he won the highest statewide award from the State Bar of Texas for lifetime contribution to CLE and has been invited to speak in more than 500 programs since January 1, 2016. Claude has served as course director and creator of numerous CLE institutes and advanced courses. 

Mr. Ducloux has a long legacy of bar service, including being President of the Austin Bar Association, and serving as Chair of almost every major bar-related entity, as well as the Texas Bar Foundation.  He is a board-certified civil trial and appellate attorney in Texas.