This 60-minute course provides essential strategies for lawyers to prevent client grievances and maintain professional integrity. Participants will explore the top reasons grievances arise and learn practical techniques to avoid them. Key topics include effective client interviews, setting clear expectations, maintaining open communication, managing billing concerns, and professionally responding to complaints. Attorneys will gain insights into positioning themselves as problem-solvers while fostering strong client relationships, ultimately enhancing their careers and minimizing ethical risks.
Attorney at Law, Board Certified in Civil Trial and Appellate Law, Texas Board of Legal Specialization; LawPay’s Director of Education, Ethics, and State Compliance.
Claude E. Ducloux is an attorney licensed in Texas, Colorado, and California who speaks nationally on legal ethics, law office management, and trial-related topics. In 2011, he won the highest statewide award from the State Bar of Texas for lifetime contribution to CLE and has been invited to speak in more than 500 programs since January 1, 2016. Claude has served as course director and creator of numerous CLE institutes and advanced courses.
Mr. Ducloux has a long legacy of bar service, including being President of the Austin Bar Association, and serving as Chair of almost every major bar-related entity, as well as the Texas Bar Foundation. He is a board-certified civil trial and appellate attorney in Texas.