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Client Relations and Law Firm Finances
LawPay's Director of Education, Claude E. Ducloux, present a 30 minute power point covering the most common grievances; Most Common Grievances: lack of Communication, Neglect, Fees, Misuse of Retainers; Interviewing Skills and Contracting; Understanding Goals and explaining time frames and metrics; Discovering and handling Conflicts of Interest; Privacy Policies and handling sensitive information; Billing and Collecting; and proper use of trust accounts.
Claude Ducloux, Director of Education, Lawpay
Attorney at Law, Board Certified in Civil Trial and Appellate Law, Texas Board of Legal Specialization; LawPay’s Director of Education, Ethics, and State Compliance.
Claude E. Ducloux is an attorney licensed in Texas, Colorado, and California who speaks nationally on legal ethics, law office management, and trial-related topics. In 2011, he won the highest statewide award from the State Bar of Texas for lifetime contribution to CLE and has been invited to speak in more than 500 programs since January 1, 2016. Claude has served as course director and creator of numerous CLE institutes and advanced courses.
Mr. Ducloux has a long legacy of bar service, including being President of the Austin Bar Association, and serving as Chair of almost every major bar-related entity, as well as the Texas Bar Foundation. He is a board-certified civil trial and appellate attorney in Texas.
