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Effective Communications: A Lawyer's Key to Positive Outcomes - Resonating with Different Generations


This CLE presentation discusses the importance of effective communication for lawyers and how it varies across different generations. It categorizes American generations and provides information about the traits, preferred communication methods, and population share of each generation. It examines defining events, preferred sources of information, communication styles, and key traits for each. The importance of understanding how communications are received by different generations is emphasized. It also discusses challenges related to jury instructions, multitasking, and generational biases, and offers communication strategies for lawyers, including adapting to clients' preferred communication methods, providing written summaries of discussions, emphasizing the importance of prompt communication, and acknowledges the changing landscape of clients, with Generation X becoming more prevalent among general counsels, and suggests addressing the trust issues that older generations may have with younger leaders. The presentation highlights the significance of effective communication in the legal profession and the importance of understanding and adapting to the communication preferences of different generations of clients.

Claude Ducloux, Director of Education, Lawpay

Attorney at Law, Board Certified in Civil Trial and Appellate Law, Texas Board of Legal Specialization; LawPay’s Director of Education, Ethics, and State Compliance.

Claude E. Ducloux is an attorney licensed in Texas, Colorado, and California who speaks nationally on legal ethics, law office management, and trial-related topics. In 2011, he won the highest statewide award from the State Bar of Texas for lifetime contribution to CLE and has been invited to speak in more than 500 programs since January 1, 2016. Claude has served as course director and creator of numerous CLE institutes and advanced courses. 

Mr. Ducloux has a long legacy of bar service, including being President of the Austin Bar Association, and serving as Chair of almost every major bar-related entity, as well as the Texas Bar Foundation.  He is a board-certified civil trial and appellate attorney in Texas.


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