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The Intelligent Practitioner: Using Modern Communication Principles for Success and Problem Solving


Join LawPay's Director of Education, Claude Ducloux, for a 60-minute presentation covering:

  • Vibrant and effective communication as the key to success in practice;
  • Discussion of the most common grievances and how to avoid them;
  • Seeing yourself as a problem-solver;
  • Communication and interviewing skills;
  • Standard of Care for lawyers and ABA Model Rules;
  • Daily requirements for communication and setting priorities;
  • Discovering and handling conflicts of interest;
  • Privacy policies, cybersecurity, and handling sensitive information;
  • Computer mistakes and settings to avoid;
  • A compendium of potential fee agreements;
  • Handling difficult clients and difficult opposing counsel;
  • Keeping the relationship healthy;
  • Avoiding fee disputes and claims;
  • Handling grievances;
  • Statistics on malpractice claims; and
  • Correct use of client trust accounts.

Claude Ducloux, Director of Education, Lawpay

Attorney at Law, Board Certified in Civil Trial and Appellate Law, Texas Board of Legal Specialization; LawPay’s Director of Education, Ethics and State Compliance.

Claude E. Ducloux is an attorney licensed in Texas, Colorado and California who speaks nationally on legal ethics, law office management, and trial-related topics.  In 2011, he won the highest statewide award from the State Bar of Texas for lifetime contribution to CLE and has been invited to speak in more than 500 programs since January 1, 2016. Claude has served as course director and creator of numerous CLE institutes and advanced courses. 

Mr. Ducloux has a long legacy of bar service, including being President of the Austin Bar Association, and serving as Chair of almost every major bar-related entity, as well as the Texas Bar Foundation.  He is a board-certified civil trial and appellate attorney in Texas.


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